In complex communities of systems, networks play an important role. However connecting them is a challenge. This research explores how technology can be designed to facilitate a context where trust can emerge. How can technology be designed to empower individuals in interaction with each other, in and between existing systems?

The aim of this research is to identify design challenges and opportunities for technology based community communication services for residents of Indian urban slums. The research will be based on ethnographic field research done in an urban slum of New Delhi, India. The research will be
qualitative in nature and can be identified as a participatory bottom-up exploration.